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We’ll review the details and handle your refund request. You’ll hear from us by email within two business days.

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Refund Policy

Refund Policy for Burning Bridges AI

Effective 11 October 2026 · Policy version 2026-10-11-v1

Operator

深圳织流科技有限公司 (China) operates Burning Bridges AI. Support: support@burningbridgesai.space.

Full refund requests

You may request one full refund per purchase within seven calendar days. We review qualifying requests within two business days. Duplicate charges and payments that did not unlock credits receive priority. No partial refunds are supported. Subscription refund requests apply to one identified cycle payment and do not cancel future renewal; cancel renewal separately in Settings.

After a refund or dispute

A verified full refund, payment reversal or buyer-favour dispute revokes unused purchased credits and service access associated with that purchase. A pending refund or open dispute suspends that entitlement while it is reviewed. A verified refund failure or seller-favour resolution may restore remaining credits. Downloaded files cannot be recalled.

Generation failures

A confirmed failed generation restores eligible reserved credits once. A timeout with an unknown provider outcome is reviewed first; the request is not automatically resubmitted. Signup and promotional credits have no cash value.

Request a refund

Contact support@burningbridgesai.space with your purchase reference and a short explanation. Do not send card numbers or passwords. Refunds are returned through the original payment method after verification.

Statutory rights

Mandatory consumer rights prevail over this goodwill policy. Immediate digital delivery consent does not waive non-excludable rights.